Privacy Policy

Protecting your privacy and data is very important to us. This is not only the case since the GDPR / DSGVO, but since the founding of the company. We take great care that only the data necessary for the operation of the business and for the performance of services in connection with our products is stored. In this Privacy Policy, we fully disclose what information we collect, how we use it, and how we handle it.



1. What does this privacy policy cover?

This privacy policy describes how Northcape Studios (also referred to as “we”, “us”, “our” or "NCS") will make use of your information in the context of:

Northcape Studios-Websites

Northcape Studios marketing, sales, and advertising practices



2. What information deos Northcape Studios collect about me?

2.1. Websites of Northcape Studios

You remain anonymous: During your entire visit to our website, you do not disclose anything about yourself. We do not store any personal information.



2.2. Northcape Studios Customer Support

If you contact us for support or other offerings, Northcape Studios collects information through E-Mail that identifies you. This includes:

Name
Email Address



3. How does Northcape Studios use the information it collects about me, and what are the legal bases for these uses?

Northcape Studios uses the information we collect about you for the following purposes:

For legal reasons:

Responding to requests by government or law enforcement authorities conducting an investigation To detect, prevent, or otherwise address fraud, security or technical issues and software piracy (e.g., to confirm that software is genuine and properly licensed), helping to protect you as well as Northcape Studios.



4. Does Northcape Studios share my personal information?

No, Northcape Studios is not sharing your personal information with others.



5. Is my personal information displayed anywhere on Northcape Studios websites or applications?

Northcape Studios website do not display your personal information.

There are several places within Northcape Studios websites and apps that Northcape Studios uses (e.g. Discord) that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you can limit who can see what you share, but there are some places where what you share can be seen by the general public or other users of the app or website. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post.



6. Is my personal information secure?

We take technical and organizational precautions to protect your personal information against accidental or intentional manipulation, loss, destruction or access by unauthorized persons and to ensure the protection of your rights and compliance with the applicable data protection regulations of the EU and the Federal Republic of Germany.

The measures taken are designed to ensure the confidentiality, integrity, availability and resilience of the systems and services related to the processing of your data over time and to restore them quickly in the event of a physical or technical incident. This includes encryption of your data. All information that you enter online is encrypted with at least the SSL technology and only then transmitted.

As a result, this information can never be viewed by unauthorized third parties. Our data processing and security measures are constantly being improved in line with technological developments. Our employees are of course obliged to confidentiality in writing (data secrecy).



7. Where does Northcape Studios store my personal information?

Your personal information is stored inside a password protected My-SQL database. That database is located on a virtual machine (Windows Server 2012) hosted by Host Europe GmbH with location in Germany. The access to that virtual machine and the operating system is also password protected.



8. Online-Marketing practices of Northcape Studios

Northcape Studios uses various types of online advertising, including Northcape Studios ads on websites and other business applications, as well as on social media platforms such as Facebook, YouTube, Twitter, Instagram, and Discord. We do not operate direct marketing by email, telephone and post. Northcape Studios does not send emails to unknown people to promote products.



9. Cookies

Cookies are small text files stored by your web browser when you use websites. You can control how websites use cookies by configuring your browser’s privacy settings (please refer to your browser’s help function to learn more about cookie controls). Note that if you disable cookies entirely, Northcape Studios websites may not function properly.

Northcape Studios and the companies that help us run our business use cookies in several ways, such as:

Authenticating and identifying you on our websites so we can provide you the services you requested Keeping track of information you have provided to us — for example, keeping items in your shopping cart to make the website user-friendly and to optimally match your needs

Session cookies are only used for the session. These cookies will be displayed after the session has ended, i. deleted after leaving our website or closing the browser window.

Other cookies remain on your device for a longer period of time and allow us or third parties to recognize your browser on your next visit (persistent cookies).



10. YouTube

You can watch some YouTube videos on our website. Youtube is a service of YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. The company is affiliated with Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

In order to prevent data from being transmitted to YouTube when the website in which the video is embedded is launched, we embedded the videos in the extended data protection mode. This will not send data to YouTube until you enable video playback by tapping or clicking on the video.

To play the video, data such as the IP address of the computer you are using will be sent to Youtube. It also connects to ad network DoubleClick, a subsidiary of Google LLC. Cookies are set here. These are small text files that are stored and saved by the browser on your computer when visiting a website. The purpose of cookies is to provide advertising that is relevant to users, to improve campaign performance reports, or to prevent a user from seeing the same ads multiple times.

With the videos we want to make our website more informative and entertaining for you. We have embedded the videos on our website to allow you to easily and quickly play the videos and make our website more user-friendly. The legal basis is Art. 6 (1) sentence 1 f DSGVO. The embedding of the YouTube videos for the aforementioned purposes represents our legitimate interest within the meaning of the GDPR.

You can prevent the storage of cookies by a corresponding setting of your browser software. You can enable or disable Google’s personalized advertising through the Advertising settings. If you opt out of personalized advertising, you’ll still see ads, but the ads are no longer tailored to your interests. Instructions for deactivation can be found here.

Alternatively, you can install a browser plug-in to disable personalized advertising. This sets an opt-out cookie that prevents the DoubleClick cookie and disables interest-based advertising. The browser plug-in can be downloaded here.

Google LLC. is certified under the EU-US Privacy Shield, an agreement that ensures compliance with EU data protection rules. The privacy policy of Google can be found here.



11. Will this privacy policy change?

Occasionally, we may change this privacy policy (or other documents in the Northcape Studios Privacy Center) to allow Northcape Studios to use or share your personal information in a different way. We encourage you to periodically review the Northcape Studios Privacy Center for the latest information on our privacy practices.



12. Who can I contact with questions or concerns?

If you believe your Personal Information has been used in a way that is not consistent with this Policy or your specified preferences, or if you have further questions related to this policy, please contact us by writing an email to info@northcapestudios.com.